Spanish Open Source Firm to Make Presence Felt at Astricon
Headquartered in Barcelona, Spain, Presence Technology is a global software company, which offers a highly valuable technology proposal to the contact center market.
The company will make its presence felt at the upcoming Astricon in Glendale, AZ, September 23–25. Presence Technology Executive Vice President Jason Goecke will participate in the conference program, presenting a session entitled Empowering he Elastic Contact Center. I asked Goecke several questions in advance of the event.
announcements at the event?
JG: We will announce a new Asterisk (News - Alert) Architecture implemented within our new version of Presence OpenGate named N + 1. This architecture allows several Asterisk Nodes to be controlled and managed by a Master Server such as a singlePBX ( News - Alert). This new architecture drastically improves Asterisk’s capacity growth, redundancy and reliability allowing us to fulfill the high capacity and up-time needs demanded by Enterprise Contact Centers.
GG: Where does your company fit in the current world of Open Source communications?
JG: Presence Technology offers a full range of solutions which manage the interaction between the Customers and the Contact Centers. Our Suite improves the Contact Center performance and simplifies management and quality control. It also provides a set of GUI tools which allow management of the Contact Center and the infrastructure without the need of complex integrations or, most importantly, deep technical knowledge. So now Management Supervisors are able to adapt the product configuration. This is very useful in those environments where flexibility and time to market are crucial – such as outsourcing companies serving several master customers.
Our Presence OpenGate Product Suite integrates with Avaya (News - Alert), Nortel and Asterisk PBXs, providing the same features for all the supported platforms.
The integration with Asterisk not
only offers advantages on the overall cost reduction of the solution,
it also allows us to more tightly integrate our product with the PBX
software thus simplifying the administration and configuration of the
solution end-to-end.
